Content

Hame Agency provides digital products and creative services. Because of the nature of these products and services, our refund policy depends on whether an order has already been delivered or work has started.

Digital Products

Digital products are generally non-refundable once they have been delivered or made available to you.

If you experience a technical issue with a digital product, please contact us and we will do our best to resolve the issue.

If a digital product cannot be delivered due to an issue on our side, you may be eligible for a refund.

Creative Services

For custom services, you may request a cancellation before work has started.

Once work has started, payments are generally non-refundable because time and resources have already been committed to your project.

If Hame Agency is unable to complete the agreed work, you may be eligible for a full or partial refund depending on the circumstances.

Incorrect Purchases

Please make sure you select the correct product or service before completing your purchase. We are not responsible for purchases made by mistake, although you can contact us and we will review the situation.

How to Request a Refund

If you believe you are eligible for a refund, contact Hame Agency with your order details and a short explanation of your request.

We will review your request and respond as soon as possible.

Refund Processing

Approved refunds are sent back through the original payment method where possible. Processing times may depend on your payment provider.

Contact

If you have questions about our Refund Policy or your order, please contact Hame Agency through the contact details available on our website.